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Frequently Asked Questions

What is included in each shipment? 

En Famille members will receive three 6-packs (18 bottles) annually. Each selection will include: 2 bottles of our flagship wines, 2 bottles from our 'en famille' collection, and 2 seasonal selections. This way, members will receive a curated selection of white, red, rosé and sparkling wines.

Can I choose my own wines?

The wines included for our En Famille members are specially curated; we do not allow substitutions. However, members can customize their box by adding additional wines of their choice or place a mix-and-match order anytime using their 10% discount!

How do I get free shipping? 

Adding a minimum of 6 bottles to an upcoming shipment (total 12 or more total bottles) qualifies your order for free shipping. Shipping rates vary by province. 

How do I add to my club order? 

To add additional wines to club shipments:

  1. Login to your account here
  2. Click on your profile (where it says "Hello, (name)" in the top right side.
  3. On the left side menu, click on En Famille Membership.
  4. In the center of the next page there is a red box that says Edit Club. Click there. 

From this page you will see:

a) The six wines comprising your upcoming club instalment. (Note: these are listed at the top. The quantities set to 1 bottle minimum; we do not allow substitutions or subtractions of our seasonal winemaker selections).

b) All other additional wines currently available, including limited release and member exclusive wines. To add any wine to your box, click on the dropdown and select the desired quantity. (Note: Add-ons are entirely optional, though wine club boxes of 12 combined bottles qualify for free shipping.)

  • After adding any selections you like, scroll down to update shipping or billing information (if necessary). 
  • Once finished, press the red button that says Submit.
  • We will consolidate your order and notify you at the time of shipping. (Note: you will not be billed until your wines are shipped. You can edit your wine club add-ons up until that time.)
How am I charged? 

Members pay for their first instalment when signing-up. Future instalments are automatically charged at the time of shipment. We notify in advance of all charges by email (approx average $155/box pre-tax + shipping). 

How do I cancel my membership?

Members are asked to commit to one full delivery cycle (3 shipments) so they can experience the full breadth of our portfolio. Cancellation is free at any time, provided we are notified prior to the next shipment's cutoff date. (Should members cancel prior to their third shipment, any discounts received will be charged back to their credit card.) 

What about shipping?

We ship using ATS and provide advance notice of shipment dates at least two weeks in advance. All deliveries containing alcohol legally require the signature of someone 19+ years old.

Shipments are temperature controlled in winter and summer months.

At this time, we are not offering in-person pickup at the winery.  

Rescheduling/postponement requests must be received prior to the cutoff date. Members are responsible for informing us of any address changes. Additional shipping charges will apply for any redirected shipments.

More questions about becoming an En Famille member? Please feel free to contact us at enfamille@joiefarm.com.  

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